Instructional Applications
Have an issue with an instructional application like Edulastic, HMH, or IXL? Here are the steps to resolve it.
HMH Waggle: Class subjects not appearing
Sometimes, a Waggle class will only have one subject selected. To resolve this issue, teachers may need to go into the Waggle settings, click Review Class and make sure the subject for their classes have Math and ELA selected. Screenshots are included below:
Canva: Student receives error on sign-in; not in a school
Because we roster Canva based on data in Infinite Campus, it is crucial that student enrollments 1. Ensure that this student is enrolled One cause of this issue is that the student has not been enrolled in Infinite Campus. If a student has recently entered the district or was absent on the first ...
Canva: Non-teaching staff receives error on sign-in
While Canva is rostered primarily with data from Infinite Campus, our system pulls data for non-teaching staff from Munis. So, in order resolve this issue, the user will need to change the email that is listed in Munis. To make this change: Navigate to the Munis Self-Service page, then sign in....
Renaissance: This page isn't working
When navigating to Renaissance Learning’s website, the webpage will not load and state global-zone52.renaissance-go.com is currently unavailable as in the picture below.This issue is caused by corrupt cookies (stored data) in the web browser. To refresh this sites cookies: Navigate to Warren C...
Illustrative Math: Request Access
Illustrative Math is offered for free to all teachers. Teachers just need to On the Illustrative Math home page, click Educators Register/Login. In the Login panel, click Create an Account. Follow the on-screen instructions to request access to Illustrative Math
HMH: Teacher Prompted "User not found"
When a teacher is unable to sign in and prompted with the message “User not found,” there is most likely missing data in Infinite Campus. The error is depicted below. To resolve this issue, please: Ensure that the teacher is assigned to the proper class in Infinite Campus. Since HMH is rostered...
HMH: Your Single Sign On Connection has expired
Error When a user is unable to sign in and is prompted “Your Single Sign On (SSO) Connection/Configuration has expired,” this is caused by using an old/invalid link. This error is depicted below. Solution To resolve this issue, please use the current Single Sign On (SSO) link: https://papi.hmhco....
HMH: Student prompted, "User not found"
When a student is unable to sign in and is prompted with the message “User not found,” this student may not be rostered into the correct classes in Infinite Campus. Troubleshooting To resolve this issue, please: Ensure that the student has not been enrolled in the last 2-3 days. Because our sys...
Amira & Waggle: Content not loading
Error The student is unable to see any assignments in one of these applications. Troubleshooting Steps Ensure that the student has taken the HMH Growth Assessment. This issue will display a blue background but without any other content. Since, Waggle and Amira will automatically assign exercis...
Renaissance: Webpage is not reachable
When navigating to Renaissance Learning’s website, the webpage will not load and state: global-zone52.renaissance-go.com is currently unavailable. This issue is caused by cookies and is resolved by clearing them. Solution In the upper right-hand corner, click on the three vertical dots > Setti...
Edulastic: No classes rostered
If the classes page displays TRY PREMIUM, this user is not signed in through Google Single Sign On (SSO). This issue is depicted below. Navigate to the Warren County Edulastic page. On this page, Sign in with Google. Once signed in, ensure that the TRY PREMIUM button is not displayed. If the...
Application/Website Approval Process
There are several instructional applications that have been approved for use in WCPS. These applications are designed to help students learn and achieve their academic goals. All new applications must be vetted through our board-approved data security process.If you are anticipating purchasing an...
Apex: Teacher cannot access Grade Book
To access the Grade Book, a user will need to be enrolled as a teacher. To enroll a user as a teacher in a class: Open Classrooms by clicking Menu, then Classrooms. Find the desired class and click Edit. Open the Teacher Enrollments section by click Teacher Enrollments, then enroll the desi...
Active Classroom: Students not rostered in class
1. Ensure that students are rostered into the social studies class in Infinite Campus For instructions on rostering students into classes in Infinite Campus, please contact your school's Infinite Campus clerk. 2. Disconnect from Google Classroom Teachers can disconnect from google classroom by...
Infinite Campus
Infinite Campus: Add staff to a class
Since Warren County leverages data within Infinite Campus to roster most instructional applications, granting access to classes or curriculum within an instructional application is within the reach of a school's administration without needing to submit a Mojo ticket.As such, most issues involving...
Infinite Campus: Schedule Wizard Setup Guide
Windows Setup Guide Sign into Infinite Campus, then navigate to the Schedule Wizard by clicking Scheduling & Courses, then Schedule Wizard. Click Launch to download the Schedule Wizard application. You should see a new program in the Downloads bar of your browser named warren.jnlp. If you ...
Infinite Campus: Add new staff member
1. Add the staff member's Person record Once you've signed into Infinite Campus, open the Main Menu and navigate to Census > Staff > Staff Locator Wizard. Enter the new staff member's first name, last name, gender, and any other information to find any existing records. This will import this...
Infinite Campus: Reactivate student account
To reactivate a student account in Infinite Campus this setting, you will need elevated privileges in Infinite Campus. You may need to contact your school's Infinite Campus clerk for help. To begin checking this student's account settings: Click the dropdown menu in the search panel and select ...