Phone - Not logging in / Error: invalid username and password

Issue: Receiving the error, "invalid username and password" when trying to login.


Should be using:

Login: *extension number*

Password: 147258

Most of the time, a restart of the phone then reattempting to login will resolve the issue.

Troubleshooting:

  • Restart by reconnecting ethernet cable in the back of phone then reattempting login.

Still not able to login? 

  • Submit a support ticket