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Troubleshooting and Resources

Any issue with our product? Here are the steps to resolve it. Acceptable Use Policy, Contracts, Technology Plans, Data Management, etc.

  1. Troubleshooting and Resources
Troubleshooting and Resources icon

Troubleshooting and Resources

  • Ticket Creation
  • Can I use email to reply to a ticket?
  • I don't find my answer in the knowledge base, what should I do?
Phones icon

Phones

  • Phone button-module changes
  • Phone - No dial tone/sound
  • Phone - Not logging in / Error: invalid username and password
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Troubleshooting

  • Application / Extension Approval Request
  • Password Change Documentation
  • What personal information are you tracking?
  • Raptor Visitor Management
  • Website Blocked
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Workstations

  • I see a blue screen, what should I do?
  • No Internet Issue
  • Updating Chrome on Chromebook
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Printers

  • Warren County Printer/Copier Documentation
  • Hold For Authentication Error
Technology Documents icon

Technology Documents

  • School Technology Coordinators
  • Technology Donation Guide
  • KETS Contract Information & Order Forms
  • Warren County Public Schools Technology Plans
  • Warren County Public Schools Acceptable Use Procedures and Guidelines
  • Warren County Public Schools Data Management Procedures Guide
  • Lost/Stolen Equipment Report
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