Phones
Phone - Sidecar changes (receptionist attachment)
Before making changes to your button module, please submit an update for all the names and extensions in your building WCPS Helpdesk (enter a ticket for each extension needing updated) Click here for the template (the information on this sheet is what will show up on your button-module, please...
Phone - No dial tone/sound
Issue: No dial tone or sound but phone is powered on.Most of the time this issue is resolved with a restart. Troubleshooting: Restart by reconnecting ethernet cable in the back of phone Still having the issue, does your speakerphone work? Check to see if handset is plugged into correct slot o...
Phone - Not logging in / Error: invalid username and password
Issue: Receiving the error, "invalid username and password" when trying to login. Should be using:Login: *extension number* Password: 147258 Most of the time, a restart of the phone then reattempting to login will resolve the issue.Troubleshooting: Restart by reconnecting ethernet cable in th...
Phone - Voicemail
Access/Change your voicemail messages, greetings and passcode: To access your voicemail messages press the envelope button on your phone > Listen To change your voicemail greetings press the envelope button on your phone > Greeting To change your voicemail passcode press the envelope butt...